Tuesday, July 28, 2015

7 Ways to Ensure Great Customer Service

In This Week's Eblast:
Chamber Events:


Disclaimer: The above events are benefits of Chamber membership. Prospective members should contact the office to determine eligibility for attendance.  
____________
Ribbon Cuttings:
 
Friday Jul 31, 2015
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Thursday Aug 13, 2015
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Disclaimer: In order to stay informed of time changes, postponements, and cancellations for ribbon cuttings it is highly recommended that all possible attendees register ahead of time to receive updates.
                           

                     
Member Events:

Tuesday Jul 28, 2015
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Tuesday Jul 28, 2015
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Wednesday Jul 29, 2015
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Thursday Jul 30, 2015
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Thursday Jul 30, 2015
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Friday Jul 31, 2015
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Friday Jul 31, 2015
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Saturday Aug 1, 2015
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Saturday Aug 1, 2015
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Sunday Aug 2, 2015
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Sunday Aug 2, 2015
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Monday Aug 3, 2015
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Tuesday Aug 4, 2015 - Wednesday Aug 5, 2015
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Tuesday Aug 4, 2015
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7 Ways to Ensure Great Customer Service

 
When young businesses start out with a modest number of customers, the quality of customer service tends to be more personalized and intimate. Maintaining consistency, however, can be challenging as the number of customers grows.

1. Scale Your Team
As you grow, make sure someone on your team is emailing, calling, or contacting clients on a regular basis. Keep ahead of any issues before they arise. If there is an issue, get back to the client within 12 to 24 hours. As you bring on more clients, scale your support as well.

2. Don't Neglect Support Response Time
While most businesses don't put an actual ROI or financial return on their support team, it's extremely important to have this in place. Customers want their support emails, questions, and tickets answered as soon as possible. Anything longer than 12 to 24 hours is now unacceptable. No matter how much growth your company is seeing, make sure to always expand your support team along with it.

3. Get a Few Interns
When you're cash-strapped but need bandwidth for customer service, get a few interns to help ensure that you respond to customers quickly and efficiently.

4. Be Humble
Remaining humble during growing pains will allow your mind to stay focused. Thomas Merton famously said, "Pride makes us artificial and humility makes us real."

5. Always Address Each Customer Service Situation
Never ignore customers (even "problem" ones). If you can't resolve an issue immediately, respond and let the customer know what steps you are taking to reach a resolution. Although you will never make every single customer happy, giving an explanation in a friendly and timely manner is great customer service. Most customers will appreciate it regardless of the outcome.

6. Institutionalize Great Customer Service Habits
Many companies have institutionalized great customer service at scale. The key is to reward behaviors that lead to great customer service. Get your incentives right and you'll see an organic change in the organization.

7. Be Available and Follow Up
The most important thing is staying available and accessible. This could mean hiring an intern to handle email and phone inquiries, or outsourcing a live chat support. Following up is crucial, so once your volume of clients grows, you can automate the follow-up system with a courtesy email or a pop-up asking for feedback.
                                                 

 
NEW DEALS! 

 
Strategic Marketing Consultants, LLC. 20% off for Chamber Members
Category: Advertising Services


Come Experience the Aqua Difference with 15% Off All Services for Chamber Members!
Category: Health Care Services

 
We are pleased to offer Chamber members a 10% discount off their total purchase at our garden shop. Just tell us you want our Chamber Member to Member discount.
Category: Landscaping


Would you like to see your Member to Member Deal here in our E-blast? Check out the program details and guidelines here and let us know by contacting will.mackey@etowahchamber.org or calling 256-543-3472 
                                                       



We would like to invite you to click the bold business name links below to be transported to the Facebook page of your fellow Chamber members. Please take a moment to "LIKE" these member pages and look for your Facebook page to be featured in the future!

THIS WEEK'S "LIKE IT UP" MEMBERS ARE AS FOLLOWS: 
(click the member business name below to be transported to Facebook page)






DON'T FORGET TO LIKE AND FOLLOW THE CHAMBER BY CLICKING BELOW!


  
 
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Tuesday, July 21, 2015

For Immediate Release- Mackey and New of The Chamber Participated in Institute for Organization Management

In This Week's Eblast:
Chamber Events:


Disclaimer: The above events are benefits of Chamber membership. Prospective members should contact the office to determine eligibility for attendance.  
____________
Ribbon Cuttings:
 

Thursday Jul 23, 2015
... read more

Saturday Jul 25, 2015
... read more

Thursday Aug 13, 2015
... read more


Disclaimer: In order to stay informed of time changes, postponements, and cancellations for ribbon cuttings it is highly recommended that all possible attendees register ahead of time to receive updates.
                           

                     
Member Events:

Wednesday Jul 22, 2015
... read more

 
Wednesday Jul 22, 2015
... read more

 
Wednesday Jul 22, 2015
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Thursday Jul 23, 2015
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Thursday Jul 23, 2015
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Thursday Jul 23, 2015
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Friday Jul 24, 2015
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Friday Jul 24, 2015
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Friday Jul 24, 2015
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Friday Jul 24, 2015
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Saturday Jul 25, 2015
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Saturday Jul 25, 2015
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Sunday Jul 26, 2015
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Sunday Jul 26, 2015
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Monday Jul 27, 2015
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Monday Jul 27, 2015
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Tuesday Jul 28, 2015
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Tuesday Jul 28, 2015
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Wednesday Jul 29, 2015
... read more

FOR IMMEDIATE RELEASE - July 8, 2015      Contact: Andrew Weller 202-463-5802

 
Mackey and New of The Chamber Participated in Institute for Organization Management
A Leadership Training Program Produced by the U.S. Chamber of Commerce Foundation

WASHINGTON, D.C.
Institute for Organization Management, the professional development program of the U.S. Chamber of Commerce Foundation, is pleased to announce that Heather Brothers New, President of The Chamber, Gadsden/Etowah County, has recently completed her third year at Institute for Organization Management, a four-year nonprofit leadership training program at Southeast Institute in Athens, Ga. Will Mackey, Program Manager for The Chamber, completed his first year of the program.

 
"Institute graduates are recognized across the country as leaders in their industries and organizations," said Raymond P. Towle, IOM, CAE, the U.S. Chamber Foundation's vice president of Institute for Organization Management. "These individuals have the knowledge, skills, and dedication necessary to achieve professional and organizational success in the dynamic association and chamber industries."

 
Since its commencement in 1921, the Institute program has been educating tens of thousands of association, chamber, and other nonprofit leaders on how to build stronger organizations, better serve their members and become strong business advocates. Institute's curriculum consists of four weeklong sessions at five different university locations throughout the country. Through a combination of required courses and electives in areas such as leadership, advocacy, marketing, finance, and membership, Institute participants are able to enhance their own organizational management skills and add new fuel to their organizations, making them run more efficiently and effectively.

 
Institute for Organization Management is the professional development program of the U.S. Chamber of Commerce Foundation. It is the premier nonprofit professional development program for association and chamber professionals, fostering individual growth through interactive learning and networking opportunities.

The U.S. Chamber of Commerce Foundation (USCCF) is a 501 (c)(3) nonprofit affiliate of the U.S. Chamber of Commerce dedicated to strengthening America's long-term competitiveness by addressing developments that affect our nation, our economy, and the global business environment.

           
                                                 

 
NEW DEALS! 

 
Strategic Marketing Consultants, LLC. 20% off for Chamber Members
Category: Advertising Services


Come Experience the Aqua Difference with 15% Off All Services for Chamber Members!
Category: Health Care Services

 
We are pleased to offer Chamber members a 10% discount off their total purchase at our garden shop. Just tell us you want our Chamber Member to Member discount.
Category: Landscaping


Would you like to see your Member to Member Deal here in our E-blast? Check out the program details and guidelines here and let us know by contacting will.mackey@etowahchamber.org or calling 256-543-3472 
                                                          



We would like to invite you to click the bold business name links below to be transported to the Facebook page of your fellow Chamber members. Please take a moment to "LIKE" these member pages and look for your Facebook page to be featured in the future!

THIS WEEK'S "LIKE IT UP" MEMBERS ARE AS FOLLOWS: 
(click the member business name below to be transported to Facebook page)






DON'T FORGET TO LIKE AND FOLLOW THE CHAMBER BY CLICKING BELOW!


  
 
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