| 5 Phrases That Should NEVER Be in Your Business Vocabulary
It seems as though communication in business should be an easy concept to understand and quite straightforward. A customer asks a question and receives a response from the owner or employee. A negative response to a customer, or worse no response, is one of the best ways to demotivate a potential client. One negative phrase can "turn off" a customer or employee, but with a slight change of words the phrase can become positive.
Make sure your business dictionary has omitted these:
1. "We Can't Do That."
Maybe something can be done with the right attitude. Few things are impossible. In fact, with the right attitude, it is amazing what can be accomplished.
What to say instead: "We'll see if we can do that."
2. "We'll Get To It Later."
Satisfied customers and loyal employees are not interested in waiting. When dealing with their concerns, they want someone to have a sense of urgency in handling their situation.
What to say instead: "We'll take care of that ASAP."
3. "It's Not That Important."
The most important customer or employee a business has is the one they are dealing with at the present time.
What to say instead: "I certainly understand the importance of this."
4. "Why So Many Questions?"
If they're asking a question, it's important for them to receive an answer.
What to say instead: "I'm happy to answer your questions."
5. "Why Don't They Take Their Business Elsewhere?"
Rather than helping to build a long-term sustainable, successful business, this attitude does just the opposite.
What to say instead: "We're thankful for all business."
After all, business pays the bills and creates jobs! Often the difference between being positive or negative can simply be the choice of words.
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